Complaint Dealing Policy

1. How to File a Complaint

All users and vendors can file complaints through:

2. Complaint Categories

Users can file complaints on our platform related to

Service Quality Issues Complaints: If a User is dissatisfied with the service provided, they can file a complaint with us.
Vendor Misconduct complaints:If a Vendor behaves inappropriately or does not show up.
Payment & Refund Issues: If any seller refuses to settle returns or refunds even after fulfilling the requirements as per the return & refund policies.
Technical Issues: If customers are facing any issues due to technical issues on our platform.

3. Complaint Resolution Process

A typical complaint resolution process includes the following steps-

Step 1:After filing any complaint, the user gets an acknowledgment within 24 hours of complaint submission.
Step 2:The next step involves an investigation of the complaint by our team.
Step 3:Resolution for any complaint is provided within 7-10 business days (may vary for complex cases).
Step 4:If the issue remains unresolved, Users may escalate the matter to higher authorities or relevant consumer forums.

4. Vendor Accountability

If multiple complaints are received against a Vendor, we may:

Issue warnings to the specific vendor and try to make them resolve the issue.
Suspend or remove the Vendor from the Platform if they fail to adhere to our rules and regulations.
Impose penalties if necessary if they fail to take the necessary action.