Return, Refund Policy & Cancellation Policy

Abroces Fintech Services Pvt Ltd · Updated on May 2026

A lot is said by every return policy about how a platform views its buyers. Before telling you what you are actually entitled to, a policy that runs through thousands of words of conditions is written for the company, not the customer. Differently thriving in Abroces Fintech Services is what we believe in.

What applies when something goes wrong with a Abroces Fintech Services order, a product that arrives damaged, a service that was not delivered as described, or a change of mind before dispatch is below. Disputes are created by vague policies, because of which the rules are specific. Read the section that applies to your situation.

1. Return Window

Initiated within 7 days of delivery, returns must be. To general items and electronics, this applies, unless the product page states otherwise. The day the order is marked delivered in the system, not the day you open it, is when the clock starts.

Outside this window entirely sit a few categories. Custom-made or personalised items, personal care products, and perishables are not returnable. If different terms are specified by a product listing, those take precedence over the 7-day default.

2. What Qualifies For a Return?

Unused, packaging intact, tags attached, in its original condition the product must be. That is the baseline. Overriding it are two situations:

– Returnable regardless of original condition are defective or damaged products, but you will need documentation. An unboxing video is the most useful evidence. Photos of the damage work too, provided the product is shown clearly by them.

– Delivered wrong item: if what was ordered is not what arrived, without condition the return is covered.

Accepted within the window are change-of-mind returns, but return shipping costs fall on the buyer unless stated otherwise by the product listing. When the return is due to damage or an incorrect item, only then does the seller bear that cost.

3. How to initiate a return?

A few simple steps that include logging in to your account, going to Orders, and after that “selecting” the item you want to return are required for you to go through by this. Choose whether a refund or an exchange is what you want; exchanges are subject to availability at the time of request. Pickup is arranged in serviced areas at no charge from there. For locations outside the pickup network, self-ship instructions to the seller's address will be received by you.

Once the item is inspected and received by the seller, processing takes 3 to 5 business days. If the seller's stated condition is not met by the return, such as packaging missing product showing signs of use, it may be rejected. The seller's return terms on each product page are part of the contract.

4. Refunds

By default, refunds go to the original payment method. Store credit or wallet credit can also be chosen by you at the time of initiating the return, if a faster turnaround is preferred by you.

• Within 7 business days after approval, online payments are credited
• To bank account 7–10 business days for Cash on Delivery (account details collected at return)
• Store or wallet credit: within 24 hours of approval applied

-Shipping charges are not refunded unless a damaged or incorrect item is the reason for the return. Delays by the payment gateway are outside our control. First, contact your bank, if the timeline above has passed and the credit has not appeared, then reach out to us at contactus@afs.cool.

5. Partial refunds

Four situations are where partial refunds come up: a product arrives with minor damage but remains usable; a service was partially delivered; one item in a multi-item order is returned while the rest are kept; or an overcharge or duplicate payment is identified and corrected.

Determined by the vendor after review, not automatically, is the refund amount in each case. Here is how the timeline works once a partial refund request is raised:

• Verification: 2–5 business days from submission
• Refund initiation: within 7–10 business days after approval
• Credit to the Account: as per your bank or payment provider

-Non-returnable items are not where partial refunds apply. If returned without original packaging or a product shows signs of misuse, eligibility may be void. Legal action may be referred to and account suspension results from fraudulent refund claims.

6. Exchanges

Within 7 days of delivery, exchanges are available for size issues, damaged items, and defective products. The item must come back with original packaging and all tags in place.

Custom orders, perishables, and personal care products are not eligible for exchange. To initiate one, contact support with your order number and the reason, or go to Orders in your account and follow the exchange flow. Confirmed at the time of the request. If the item is out of stock, a refund is offered instead.

7. Cancellations

The cancellation window opens up till 24 hours from “order-placement-date”, or “before-dispatch”, whichever option comes first, after ordering a particular item. The standard return process applies instead, as after an order ships, cancellation is no longer available.

Products

Cancel before dispatch and within 24 hours of placing the order for a full refund. Post-dispatch, refer to the 7-day return policy.

Services

Cancelled or rescheduled up to 24 hours before the scheduled appointment, services can be. Where in the process the cancellation falls is what the refund outcome depends on:

• Cancelled before the professional is assigned 100% refund
• Cancelled after professional assigned, before the visit, 75% refund
• Cancelled on the professional's arrival, 50% refund
• Service completed, no refund (unless defective or non-compliant)

-The same steps as a return are followed by the cancellation process: log in to your account, go to Orders, and select the relevant item. Choose your reason and preferred refund mode. Once the cancellation is verified by the seller, the amount is credited within 3 to 5 business days.

8. Disputes

If a return or refund that you believe is valid is rejected by a seller, contact our support team at contactus@afs.cool. Include your order number, a description of the issue, and any documentation you have, such as photos, videos, or chat records with the seller.

The case will be reviewed and mediated by us where the facts support it. Abroces Fintech Services does not guarantee a resolution in every dispute, but we do investigate every complaint that comes with supporting evidence. Sellers who repeatedly deny valid returns are subject to account review.

Questions about a specific order? Write to contactus@afs.cool or call +91-7779837254.

Abroces Fintech Services - S/F, Plot No. 63 to 73, Khasra No. 28/6/1 & 15, Mohit Nagar, Kakrola, New Delhi, West Delhi, Delhi - 110078.